I don't know how to contact the former occupant to tell her I have her packages, and I don't know the new address to tell UPS to send them to. Unless the label shows a hand written/typed wrong address when you do receive it, don't blame the seller. Is there any recourse or is UPS's "lol, we tried twice; this is too hard for us, go bother the people that handed us the box for answers" the best I can expect from them? I requested they use a different carrier rather than UPS. Cookies help us deliver our Services. I am awaiting some shipments, unsure if they're being sent via UPS. New comments cannot be posted and votes cannot be cast. It is scheduled to be delivered tomorrow. They admitted to delivering the package to the wrong address and told me they would launch an investigation to find the package. My address was correct on UPS site, by the way. How/why they'd scan the correct label for a Midwest delivery to update tracking info but still send it to a West coast address with presumably a tracking number that should show it was already delivered weeks or months before is beyond me. I won a pistol on Gunbroker and had it sent to my favorite dealer. Once again, no contact. Address corrections happen to be a huge profit center for UPS and FedEx. Last week, UPS dropped off a package on the porch of Jay Friedman's home in Plano, Texas. The tv and lights were on, car in the driveway. So, ... contacting UPS, after I gave them the tracking, I did get a bunch of automated Amazon spiel: "contact them first". A couple of weeks later the buyer lets me know they haven't received it so I check the tracking info that says it got delivered to what I believe might have been the place that box had been delivered to previously with an old label the shipping place didn't cover entirely. Looks like you're using new Reddit on an old browser. A couple of weeks later I call because they never contacted me at all. If UPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address, UPS will determine and make reasonable efforts, to be determined in its sole discretion, to secure the correct or complete address. Ask Our Virtual Assistant a Question I provide my phone number and the buyer's and confirm the delivery address. If and when I get my package, if the tracking number is 2 characters longer I will update it here, casue I googled my tracking number and this page was the ONLY link that came up. Phone Menu Guide Open the link in a new window. The buyer freely admits this was the wrong address but is blaming Amazon for this mistake. UPS is liable since they delivered to the wrong address (unless Directron shipped it to the wrong address). Fixing an Incorrect Address. If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. box number or P.O. Every time I'd tell the driver I don't have pick up but this keeps happening for two years now. Also,googling the person who signed: LEX REVLOGS, comes off exactly as you said, Amazon return center. Within the U.S., FedEx also will assess this fee if the address is a P.O. The idiot said it couldn't be done. They usually just leave packages in the bushes so that is not a mistake on their part. I don't ship UPS and I don't have any kind of pick up service scheduled. Would like to accommodate customer but am unsure on how to proceed. I've had it where people have sent me things with the wrong zip code (they flipped numbers or the like) and I have gotten it. By using our Services or clicking I agree, you agree to our use of cookies. I let them know that no, the West coast is still not in the Midwest and they need to get the package back again and deliver it to the right freaking place. Keep calling the hotline persistently, ask for supervisors. After calling Amazon and receiving great customer service, unlike that at UPS, Amazon is now going to send a second package. Reminded the idiot it's NOT Amazon's fault. P.O. That's when I find out they delivered it to a random different address on the west coast again and they had phone numbers to who knows who in their notes for the investigation. Told him UPS needs to retrieve the package and deliver it to the address UPS was given. An unofficial community where anyone can discuss and ask questions regarding anything UPS related. Luckily our local PO is really helpful when we have issues. Cookies help us deliver our Services. I tried looking this up but no dice. 1,974 reviews from UPS employees about working as a Delivery Driver at UPS. Now the rep is saying all these good things about don’t worry about A-Z or bad feedback but in the last paragraph says it is up to me and please do something that upholds Amazon’s standards. By using our Services, you agree to our use of cookies.Learn More. It is rare for me to be asked to sign for anything from UPS. I'd try to track it and see what happens and if your town is smaller … I have not had the courtesy of a reply. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. Enter your Tracking Number and go to the Tracking Details page. The medium-sized … Anyway if something like this happens with postal service I just write on it "return to sender" and hand it to the postal worker, but not sure what to do with UPS. An address validated by UPS may be incorrect or incomplete for purposes of completing delivery and may be corrected by UPS. Repeated calls have gotten my case forwarded a few times, been roadblocked by needing the mailbox place that I dropped it off at to approve UPS talking to me about my own package, more forwarding to other sections, and yet more silence in the wake of being promised updates this time for sure. Once UPS identifies an undeliverable address, you can correct it by following these steps: 1. https://upsparcel.space. Package delivered to completely wrong address, city, & state. Learn about UPS culture, salaries, benefits, work-life balance, management, job security, and more. Or, mail UPS a written request to: United Parcel Service. It’s not out for delivery yet just in transit. There is a fee of $3.70 that requires payment before delivery. I shouted after him that the packages weren't for me, but he couldn't be bothered to stop. You can get an Amazon Customer Service rep on the phone from the Contact Us link at the bottom of the buyer-facing Amazon page. He delivered to the wrong address and he left the parcel simply in front of the house. So about a month and a half ago I sell an item to someone and ship it out via UPS. When a shipper inputs an incorrect address when creating a shipment the carrier will attempt to correct this address for a hefty fee. Or there's something wrong with the address the shipper provided, or both. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. It says UPS: Dear (OP), your order has shipped. Ya, for us almost all of our INR claims are a result of the USPS delivering the package to the wrong address or scanning it delivered but leaving it on the truck. I emailed UPS and they look up the tracking number and can only tell me (since I was not the one that sent the package) that the name and address for the tracking is not the same as mine. Then I get a call from the shipping store that I originally went to saying that UPS gave up but will generously pay me $100 for the item my customer bought for $220. This is a copy of the letter I sent to the UPS station manager in Spokane with a five-box shipment that was delivered twice to an incorrect address that UPS generated in their system. Find UPS Locations. UPS thought it better to deliver it to the wrong address in the wrong town. Hello - We shipped an order to the address specified via First Class Package. (He HAD to have heard me.) Couple days later and my package ships. You can report “delivered to the wrong address” in the Track Package link but there is no way to ask for a refund there. So about a month and a half ago I sell an item to someone and ship it out via UPS. @CBZ_SHARKY11 @2KSupport private match ups for the pro am is still not working properly can you please address this issue thanks for 2k21 next gen 2021-01-04 17:48:34 @OC_txt Match happens. Box 7247-0244. But the delivery man had made a mistake. UPS was scheduled to deliver to me on Wednesday, I stayed home that day so I could receive the package. Select Shipment/Charge Detail. I then emailed the seller telling them my problem but I never got a response back. I know that this can usually be done through UPS but is it possible with USPS? The link prompts me to put in my email, credit card info, and my DOB. I can see that the UPS driver has made two mistakes. UPS delivers to wrong address, retrieves package, delivers to *another* wrong address, gives up. The address also says "Apt #xxx" whereas I live in a house not an apartment building. Course the worker decided to not knock, tossed my package at my door, and left like my house was haunted. That seems to be their basic operating policy. You will have to pay for the new shipping label, and the retrieval fee will depend on the dimensional and weight of the item. They found the right place based off of the street address. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Help with what exactly? It was supposed to be shipping to my local post office but now it’s being shipped and delivered to the Walgreens across the street from my post office. @ambersmith22015 @ups im so frusted worst service ever i orderes from bestcanvas and they give me a number to call to speak to ups in us and still no help Jan. 4, 2021, 4:11 p.m. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. Select Dispute button. A couple of years ago I had the same thing happen with Amazon. Description. Select the Tracking tab along the top of this page. 3. A UPS driver will then pick up the package from the incorrect address and deliver it to the correct address. box ZIP code. UPS and FedEx are contending with a new wrinkle in package scams that involves fraudulently ordered electronics being returned to criminals rather than to a legitimate retail shipping address.. Watch out for this hot package scam. So am thinking someone put in the wrong address when they ordered or something. They don't know whether UPS sent the package and they're not going to refund anything more than what UPS offered are they? So I bought something online and about 5 minutes after I put in my order I realized I got one number wrong in my address. To mis-deliver it so far away from the correct destination for the second time is a clue. Run it up the chain as hard as possible. I just had this issue. UPS will provide you with evidence of delivery in your choice of these options: Delivery Confirmation: UPS will mail you a confirmation of delivery without a signature.Note: Similar information is available when you track your package online. I then got an email saying the package had been delivered when it hadn't so naturally I called customer service. I escalated my claim with eBay, but they denied it as they based their decision on the fact that the tracking shows it was delivered. Philadelphia, PA 19170-0001. MI01163900094880 I call UPS and they are telling me the tracking number should be 18 characters not 16! Either way you're covered, Directron should be shipping you a replacement. I contact UPS who says they'll investigate, recover, and redeliver with expedited service and let me know what's going on. What now ? Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com. UPS delivered my packages to the wrong house. Is there anyway I can fix this? JwsMarket 2019-12-29 14:00:33 UTC #3. 1-800-742-5877 (1-800-PICK-UPS ®) For international shipping, call 1-800-782-7892. I contact UPS again who says I need to contact the shipping store for more help. It's from a 737 area code. The USPS distribution centers are in chaos right now because of consolidation, and errors do occur. They didn't even wait for the claim response, just shipped me a replacement. Report Fraud. I haven't given up yet but holy hell this has ruined any trust I had in UPS. Thank you I just resubmitted the same info and got my package the next day. About every 2 month (give or take a few days), UPS driver would show up for package pick up. Press question mark to learn the rest of the keyboard shortcuts. Customer has now emailed with a change of address request. I had a package go to the wrong city twice before finally getting on the right USPS truck and getting it to the right destination. Choose the Correct My Address button. Not to mention that they put it on someones porch and didn't get a signature from the person at the house. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. There's something weird going on with their address correction system for that address is my guess. 2. I tried looking on the UPS webpage, and it isn't much help. The notification to UPS must include the date of shipment and tracking number for each disputed charge, … My neighbors found them on their doorstep and delivered them to the correct address that was plainly visible on the address label. UPS ships around 16 million packages a day.

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